Return & refund policy

Cancellation
& Refund Policy

Order Cancellation Policy:

At Caramel, all orders are prepared fresh immediately after
receiving the order. In such circumstances, cancellation of orders is not
feasible and will not be accepted. We however understand that sometime mistakes
do happen and if we are intimated 15 minutes within placing the order, we will
try our best to take the cancellation on an order-by-order basis subject to our
discretion. Refunds provided for the cancelled order will take a maximum of 14
days and will be received on the original mode of payment.

Amount Refund Policy for Failed Transactions:

In case your amount was deducted from your account but
transaction was not successful, then we will refund the amount at the earliest.

The process the refund the amount back to you may take 7-12
days. So please be patient. We assure you, that your money would be refunded
back as at the earliest. We would advise you to place an order again.

Returns & Exchanges:

Returns are not effective if you are not there to pick up
the order. No refund will be provided in such circumstances.

Returns are not effective if you do not pick up the phone
or information is incorrect. No refund will be provided in such circumstances.

You are entitled to a refund if you
paid for your order online and your order was tampered with, damaged, or incorrect.

You may need to send a picture of your
cake to support@caramelbakes as a proof of your complaint

Once the cake has been received by customer, Caramel bakes does
not bear any responsibility for damages occurring to the cake and no refund
will be provided for the same.

If you feel that the taste and other attributes of cake is
not as per your expectations, we request you to complain to support@caramelbakes.in
 clearly explaining why. This helps us in
improving our quality to give you a better experience next time. We will either
do a refund or send a replacement cake based on your choice. However, Caramel
retains the right to accept or deny the complaint basis on fact checking it .

1.     
You are entitled to a refund if you paid for your order
online and your order was tampered with, damaged, or incorrect.

Exchanges are not acceptable as Cake is a perishable
product.

Out of Stock:

If we are not able to prepare the cake ordered due to lack
of stock of key ingredients or other reasons, we will call you and offer you
alternate choices. If you are not interested in any of them, we will issue a
refund for the full amount through the original mode of payment.